Phase 1:
-send sms to expert/
    -redesign sms link/
-reply to ticket with attachments/
    -redesign reply sms link/
-reply conversion design/
-manual change status/
-manage info priority level (must be closed after creastion) /
-recalibrate the role /
-print ticket /
-list activities of ticket /

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-monitor users watching time /
-field for video length /
-remove video slider /
-disable video context menu /
-separate video training page for AIT /
	-users limit on video /
	-notification for new trainings /
		-position base /
-watched by (user list) /
-save/fetch user position /
-url expiration 

-tagging of video /
	-All
	-AIT
	-Service Operation
	-By Position 

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Web service for ASA:
- all open tickets /
- ticket searching /
- own ticket created /
- ticket basic information /
- hyperlink for new ticket
- webview dashboard
